This Refund & Return Policy applies to all orders shipped within the United States.
We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or refund within 30 days from the date of delivery.

1. Return Eligibility

  • You have 30 days from the delivery date to request a return.

  • Returns are free of charge – we cover the return shipping cost.

  • Items must be in their original condition, unused, unwashed, and with all original packaging and tags attached.

  • Certain items may not be eligible for return due to hygiene or safety reasons (e.g., worn or customized items).

2. How to Request a Return

  1. Contact our customer service team at service@jmsshoes.com within 30 days of delivery.

  2. Provide your order number, the item(s) you wish to return, and the reason for return.

  3. Our team will provide you with a Return Authorization (RA) number and a prepaid return shipping label.

  4. Pack the item securely and ship it back using the provided label.

3. Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, a full refund will be issued to your original payment method within 3–7 business days.

  • You will receive an email confirmation once the refund has been processed.

4. Exchanges

  • If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.

  • We will send you a replacement or exchange at no additional cost.

5. Non-Returnable Items

  • Items returned in a condition not suitable for resale (e.g., used, damaged, or missing parts).

  • Items marked as final sale or clearance at the time of purchase.

6. Late or Missing Refunds

  • If you haven’t received your refund within 7 business days, first check with your bank or credit card provider.

  • If you still have not received your refund, please contact us at service@jmsshoes.com.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: service@jmsshoes.com
📞 Phone: +1 (281) 479-9754
🏢 Company: Zestful Urban LLC
📍 Address: 14501 E Atlantic Dr, Aurora CO 80014, United States